Incorrect data showing on Crawlera Statistics.
Incident Report for Scrapinghub
Update
New data ingestion issues addressed on root cause and recurrence not expected going forward.
Due to information gaps on Dashboard and Stats API, information was reloaded and gives the impression of higher usage for short past periods.
It will not impact billing and customers will pay only for real use.
ETA to correct the usage on Dashboard and Stats API is 21/10/2019 end of the business day.
Posted 1 day ago. Oct 17, 2019 - 11:38 UTC
Update
We are continuing to work on a fix for this issue.
Posted 2 days ago. Oct 16, 2019 - 11:17 UTC
Update
We are continuing to work on a fix for this issue.
Posted 2 days ago. Oct 16, 2019 - 06:53 UTC
Update
Data loading issues are fixed and Crawlera Stats are accurate from now on. We’re working on restoring historical data to September at the moment and will provide another update as soon as we have more information.
Posted 8 days ago. Oct 10, 2019 - 13:24 UTC
Identified
We're currently working in an issue on Crawlera Statistics data.
This affects data seen in the Dashboard and Crawlera Stats API. You might see a few gaps in the data but the systems are operating normally.
No data has been lost and we're working at the moment to restore all the data to the system.
Posted 9 days ago. Oct 09, 2019 - 14:24 UTC
This incident affects: Web Dashboard and Crawlera.