Update - New data ingestion issues addressed on root cause and recurrence not expected going forward.
Due to information gaps on Dashboard and Stats API, information was reloaded and gives the impression of higher usage for short past periods.
It will not impact billing and customers will pay only for real use.
ETA to correct the usage on Dashboard and Stats API is 21/10/2019 end of the business day.
Oct 17, 11:38 UTC
Update - We are continuing to work on a fix for this issue.
Oct 16, 11:17 UTC
Update - We are continuing to work on a fix for this issue.
Oct 16, 06:53 UTC
Update - Data loading issues are fixed and Crawlera Stats are accurate from now on. We’re working on restoring historical data to September at the moment and will provide another update as soon as we have more information.
Oct 10, 13:24 UTC
Identified - We're currently working in an issue on Crawlera Statistics data.
This affects data seen in the Dashboard and Crawlera Stats API. You might see a few gaps in the data but the systems are operating normally.
No data has been lost and we're working at the moment to restore all the data to the system.
Oct 9, 14:24 UTC
Web Dashboard Operational
90 days ago
99.76 % uptime
Today
Job execution & data storage Operational
90 days ago
99.83 % uptime
Today
Periodic job scheduling ? Operational
90 days ago
99.82 % uptime
Today
Project Deployment ? Operational
90 days ago
99.85 % uptime
Today
Crawlera ? Operational
90 days ago
99.48 % uptime
Today
Portia ? Operational
90 days ago
99.86 % uptime
Today
AutoExtract ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Periodic Job Scheduling
Fetching
Dashboard
Fetching
AutoExctract uptime
Fetching
AutoExtract average extraction time
Fetching
Crawlera (excluding Enterprise plans)
Fetching
Crawlera Response Time (excluding Enterprise plans)
Fetching
Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 15, 2019
Resolved - Al systems have been restores and are running stable.
Oct 15, 19:04 UTC
Monitoring - All systems should be operation, we we are monitoring the platform to ensure stability.
Oct 15, 18:23 UTC
Update - All downed Crawlera nodes have been reinstated, and should be operational.
Oct 15, 17:13 UTC
Update - We identified that one of our Crawlera nodes that services some of our Enterprise customers is down. We're assessing the situation.
Oct 15, 16:37 UTC
Update - We are continuing to investigate this issue.
Oct 15, 15:25 UTC
Update - We are continuing to investigate this issue.
Oct 15, 15:24 UTC
Investigating - We've received reports of users unable to authenticate to the dashboard. We're investigating the issue.
Oct 15, 15:23 UTC
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 9, 2019
Completed - The scheduled maintenance has been completed.
Oct 9, 13:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 12:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 7, 16:17 UTC
Oct 8, 2019

No incidents reported.

Oct 7, 2019
Update - We've completed most of the update. There will be one last update for Crawlera Sessions on Wednesday 9th at 12:00 UTC
Oct 7, 16:15 UTC
Completed - The scheduled maintenance has been completed.
Oct 7, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 12:15 UTC
Scheduled - Upgrade is still ongoing, you might experience "No available proxies" errors in the meantime. Apologies for the inconveniences.
Oct 7, 12:11 UTC
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:00 UTC
Scheduled - Unfortunately, this release did not go as planned yesterday. You may have experienced 500 HTTP error codes during this time. We're performing the upgrade again on Monday 7th 10:00 UTC. Our sincere apologies for the inconveniences.
Enterprise plans can safely ignore this message.
Oct 1, 15:48 UTC
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Resolved - This incident has been resolved.
Oct 4, 08:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Oct 4, 07:42 UTC
Identified - The issue has been identified and fix has been implemented
Oct 4, 07:41 UTC
Investigating - We are currently investigation the issue
Oct 4, 07:06 UTC